FAQ & Shipping Info
❀ For the EU and UK shoppers please head to my Etsy to place an order there. With the new shipping rules I'm unfortunately unable to process orders here on Big Cartel at this time. I apologize in advance! ❀
Returns and Exchanges: I do not accept returns or exchanges unless your item arrives damaged. Please send me a message and I'd be happy to assist you! You must provide me with your order number and a photo of your item within 7 days of delivery.
✿ Where are you shipping from?
I'm based in British Columbia, Canada!
✿ What currency is your shop in?
All items are in Canadian dollars ( CAD )
You can pay in any currency, it just gets automatically converted at checkout!
✿ Do you ship internationally?
I'd be happy to ship internationally! If you don't see your country please message me so I can add shipping to your country. I'll do it as soon as I can!
International orders will be shipped without tracking as it tends to be very expensive to send with tracking. If you prefer to have shipping, please message me and I can send you a price quote. (Expect $30.00+)
Sadly I cannot lower these prices...but I really wish I could!! I personally think the prices are also insane.
✿ How do you package your items?
Small Items like keychains or pins put in little cellophane bags and are packed in either a light blue or pink bubble mailer! I also add a little note and a freebie sticker to each order! The bubble mailers tend to be on the smaller side so they may end up in the mailbox instead of your doorstep.
For stickers, they are packaged in a glassine bag with a cardstock backing for support! They will be shipped out in stamped envelopes as that's the cheapest, and economical option. Also included is a note from yours truely and a little freebie sticker.
✿ My order will be a gift for someone! Can you add a little note from me??
Sure can! ( ͡~ ͜ʖ ͡°)
✿ I purchased a preorder item and a non preorder item. What happens then?
Both items will be shipped together, so you'll have to wait until the preorder item is ready to be shipped out!
If you want the non preordered item to arrive to you sooner then please check them out seperately, thank you!
✿✿ SHIPPING DETAILS ✿✿
** All orders may take up to one week to ship out. **
** For preorders, please check the product listing's description for an estimation on when they'll be shipped.
!! Due to COVID, delivery times may be delayed. Patience is appreciated at this time and I thank you for the support. !!
Tracking is available for USA and for Canada when Regular Parcel is picked.
CANADA
● Letter mail (UNTRACKED) : May take up to 3 weeks
● Regular Parcel 1-10 buisness days
USA
● USA Letter mail (untracked) : 2-4 weeks
● USA small packet (untracked) : 1-4 weeks
● USA Tracked Packet: May take around 1-3 weeks
INTERNATIONAL
Estimated delivery may take up to 8 weeks depending on the country. Shipped via Small Packet - International Air (untracked)
✿ Help! I given you the wrong address!!
If your order hasn't been shipped yet please send me a message as soon as possible and I can change the shipping address for you. If your order has already shipped then unfortunately I can do is wait for it to get returned to me and we will reship it to the correct address. You must repay for shipping again, or I can refund your purchase, exluding the shipping costs.
If you have any more questions, please send them over on [email protected] ✿